Data Scientist
• Automated HR case summarization with LLM-powered NLP, reducing resolution time by 75% and saving 40 hours monthly while ensuring compliant, audit-ready escalation reporting.
• Developed AWS S3–Snowflake pipelines to standardize unstructured documents into analytics-ready tables, reducing preprocessing effort by 70% and improving data security.
• Built a churn prediction model with 87% accuracy and presented insights that drove proactive retention strategies.
• Performed clustering-based segmentation on 20K+ customers, boosting revenue by 18% through targeted marketing.